Lloyds Banking Names Group Director of AI, Advanced Analytics

By Elena Vardon

Lloyds Banking Group hired Rohit Dhawan for the newly-created director of artificial intelligence and advanced analytics position.

Dhawan will supervise the integration and scaling of AI into customer and operational processes as part of the U.K. lender's digitization push, it said Monday.

"Rohit's appointment is a significant boost for the strategic development of AI technology and capabilities within Lloyds Banking Group," said Chief Data and Analytics Officer Ranil Boteju, who Dhawan will report to.

The bank is accelerating its use of digital technologies and data to support customers as part of its strategy launched in February 2022. Since then, it has recruited over 4,000 technology and data specialists.

It is trialing more than 50 use cases with AI and analytics, which include the improvement of support speed, chatbot tool quality and detecting early warning signs of fraud, it said.

Dhawan was previously the regional head of Amazon Web Services' data and AI strategy in the Asia-Pacific region.

Write to Elena Vardon at elena.vardon@wsj.com

(END) Dow Jones Newswires

August 05, 2024 03:39 ET (07:39 GMT)

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